Return Policy

Return & Refund Policy – CervyX

At CervyX, we are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, our easy and hassle-free return policy is here to help.

1. Returns

• You may request a return within 10 days of receiving your order.

• The product must be unused, in original packaging, and in the same condition as when you received it.
  

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 5–7 business days.

• Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.

3. Exchanges

• If you received a defective or incorrect item, we will gladly provide a replacement at no additional cost.

• Please contact us immediately with your order details so we can process the exchange promptly.

4. Non-Returnable Items

• Products that have been used, damaged, or altered after delivery.

• Items returned without original packaging or accessories.

5. Shipping for Returns

• Customers are responsible for return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

6. Contact Us

For questions about returns, refunds, or exchanges, please reach out to our support team:

CervyX is dedicated to providing a premium experience from purchase to delivery. Your satisfaction and comfort are our top priorities.